About This Privacy Policy

At DocNetPortal, we believe your privacy deserves straightforward protection. This policy explains how we collect, use, and protect your personal information when you visit our website or use our IT consultation services in Taiwan.

We've written this policy in plain language because we think you should actually understand what happens to your data. No legal jargon or confusing terminology — just honest explanations about our data practices.

This policy complies with Taiwan's Personal Data Protection Act and international privacy standards. We take your privacy seriously and want you to feel confident about sharing information with us.

Information We Collect

We collect information in several ways, and we want to be completely transparent about what we gather and why.

How We Collect This Information

• When you fill out our contact forms or request consultations
• During phone calls or email exchanges
• Through website cookies and analytics tools
• When you subscribe to our updates or resources
• During on-site consultations and assessments

How We Use Your Information

We use your information to provide the best possible IT consultation services. Here's specifically what we do with your data:

Primary Business Purposes

• Respond to your consultation requests and questions
• Provide personalized IT recommendations for your business
• Schedule and coordinate on-site visits
• Send you relevant updates about IT solutions
• Maintain records of our business relationship
• Process payments for our services

Website Improvement

• Analyze website traffic to improve user experience
• Understand which content is most helpful to visitors
• Optimize our site for better performance
• Track which services generate the most interest

Information Sharing

We keep your information private, but there are specific situations where we might share it. We want to be completely upfront about when this happens.

Limited Sharing Scenarios

• With trusted service providers who help us run our business (like our hosting provider or email service)
• When required by Taiwan law or legal processes
• With your explicit permission for specific purposes
• To protect our business rights or investigate fraud
• In case of business merger or acquisition (with advance notice to you)

Service Provider Standards

Any company we work with must meet our privacy standards. They can only use your information to help us serve you better, not for their own purposes. We require written agreements that protect your data.

Your Privacy Rights

You have significant control over your personal information. Here are your rights and how to exercise them:

How to Exercise Your Rights

To use any of these rights, simply contact us using the information at the bottom of this policy. We'll respond within 30 days and help you through the process.

We might ask you to verify your identity to protect your information, but we'll make the process as simple as possible.

No Penalties for Exercising Rights

Using your privacy rights won't affect the quality of our services or our business relationship. We respect your choices about your personal information.

Data Security

Protecting your information is a top priority. We use multiple layers of security to keep your data safe from unauthorized access, theft, or misuse.

Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Encrypted data storage for sensitive information

Administrative Protections

• Limited employee access to personal data
• Regular staff training on privacy and security
• Secure disposal of paper and electronic records
• Incident response plan for potential breaches
• Regular review and update of security procedures

Data Retention

We don't keep your information forever. Our retention periods depend on the type of data and why we collected it.

Retention Schedules

• Contact form inquiries: 3 years from last contact
• Client consultation records: 7 years after project completion
• Website analytics data: 26 months maximum
• Email communications: 5 years from last exchange
• Financial records: 10 years as required by Taiwan law
• Marketing opt-outs: Permanently retained to honor your choice

Secure Deletion

When retention periods expire, we securely delete your information using industry-standard methods. This ensures your data can't be recovered or reconstructed.

You can request earlier deletion of your information, though we might need to keep some records for legal or business purposes.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how visitors use our site. We want you to know exactly what's happening.

Types of Cookies We Use

• Essential cookies that make the website work properly
• Analytics cookies to understand site usage patterns
• Preference cookies to remember your settings
• Marketing cookies to show relevant content

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this might affect website functionality.

We also provide a cookie preference center where you can choose which types of cookies to accept.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect personal information from anyone under 18 years old.

If we discover that we've collected information from a child, we'll delete it immediately and take steps to prevent it from happening again.

Parents who believe their child's information has been collected can contact us for immediate assistance.

International Data Transfers

Your information is primarily stored and processed in Taiwan. However, some of our service providers might process data in other countries.

When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions for countries with strong privacy laws
• Standard contractual clauses with service providers
• Additional safeguards like encryption and access controls
• Regular monitoring of international privacy developments

Policy Updates

We update this privacy policy when our practices change or when laws require modifications. We'll always notify you about significant changes.

How We Notify You

• Email notification to our active contacts
• Prominent notice on our website
• Updated effective date at the top of this policy
• Summary of key changes when appropriate

We encourage you to review this policy periodically to stay informed about how we protect your information.